Integra LifeSciences

IT Support Specialist

Vacancy ID
2017-22335
CH-NE-Le Locle
Position Type
Regular Full-Time
Category
Information Technology

Overview

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.  Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has nearly 4,000 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."

 

Integra LifeSciences has entered into an acquisition agreement of Codman Neurosurgery.   This transformational acquisition creates compelling value for our shareholders, employees and patients, and enhances our global position in neurosurgery by adding a complementary product portfolio and the world-recognized Codman brand. This expansion position is open as a result of this exciting acquisition.

Responsibilities

Provide computer and network related support to end-users by phone, deskside, or remotely. Troubleshoot Desktop/Laptop/Network hardware, software, and perform other IT related duties as assigned by the

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Diagnose and resolve hardware/software problems.
  • Provide daily support for all local users, users at other Integra facilities and remote users by phone (ACD line), deskside (Corporate), or remotely.
  • Install/upgrade PC hardware/software when required.
  • Ensure that PC‘s and related devices are properly configured and connected to the local network.
  • Conduct initial basic instruction for PC usage and application access (Basic Training for New Hires.)
  • Able to troubleshoot remote connectivity issues with users working from home or offsite locations.
  • Assist Network Administrators in completing routine tasks
  • Advise users on software compliance issues on the desktop/Laptops
  • Inform Network Administrators on any network issues encountered; Assist Network Administrators in auditing and documenting hardware/software inventory (asset management)
  • Interface with Management for coordination and implementation of required software/hardware systems that arise due to business needs.
  • Assist users in initial instruction on PC /printer usage when required, due to a change in network equipment assignments, desktop software/hardware installations. Maintain adequate security procedures to safeguard systems from unauthorized users, damaged data, and virus infection.
  • Act as an On Call Technician to provide after hours support to Integra’s in-house users as well as sales representatives. Support remote sites to provide additional help to existing IT personnel or to assist with any projects, or as assigned by Global Assistance Center Manager.
  • Act as liaison in assisting Executive level employees to resolve complex or sensitive issues with PC or network related equipment.
  • Assist in Corporate moves, ensuring proper connectivity at new locations, including network, printing, scanning, etc. Updating all employee records in Exchange, AD, EPO, etc.
  • Assist in establishing or enhancing IT processes and procedures.
  • Accept and resolve any Helpdesk tickets assigned in a timely manner.
  • Attend planning sessions and any support training related to new applications in order to correctly assist users with new applications or services as they are deployed.

Global Assistance Center (GAC) Manager or other IT departments. Assist users on Desktop/Laptop/printer/network/ connectivity issues.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

  • Education: Associates degree in Computer related discipline required. Additionally, Technical Certifications (A+, Network+, MCP) are preferred.
  • Type and Number Years of Experience: Candidate is required to have 2-3 years of hands-on experience working in a LAN/WAN environment. Previous experience in Desktop hardware and software support preferred.

 TOOLS AND EQUIPMENT USED

Ability to use a computer. Telephone, fax, copy machine, and other general office equipment.

Productivity Tools: Help desk application (BMC Service Desk Express - Magic), project management (MS Project), MS-Visio, MS Office XP/2000/2003/2007

Networking: Solid knowledge of Ethernet/TCP/IP protocols, some knowledge of Cisco Routers/switches, solid knowledge of MS Terminal server

System & Network Tools: Active Directory, Exchange,

Server Technology: Win 2003/2007 Server / advanced Server,

Security:   Remote access application, industry standard antivirus software (Symantec, McAfee)

 

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