Integra LifeSciences

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IT Support Specialist

IT Support Specialist

Vacancy ID 
2017-22354
Location 
FR-Saint Priest
Position Type 
Regular Full-Time
Category 
Information Technology

More information about this job

Overview

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.  Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has nearly 4,000 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."

 

Integra LifeSciences has entered into an acquisition agreement of Codman Neurosurgery.   This transformational acquisition creates compelling value for our shareholders, employees and patients, and enhances our global position in neurosurgery by adding a complementary product portfolio and the world-recognized Codman brand. This expansion position is open as a result of this exciting acquisition.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • software and hardware support of European users
  • the reception of remote users and the resolution of their IT problems by telephone
  • on-site live interventions with our sedentary employees
  • support ticket management in our call tracking tool (Servicenow)
  • all actions necessary for the proper functioning of the company's IT tools

Qualifications

DESIRED MINIMUM QUALIFICATIONS

  • bilingual French-English
  • Bachelor's Degree in Computer Science (French BAC + 2/3 level, BTS or DUT), specialized in networking and systems
  • experience in technical support level 1 and 2
  • passionate about IT
  • motivated
  • autonomous but driven by a team spirit
  • customer-oriented

TOOLS AND KNOWLEDGE

 

  • Windows 7 & 10,
  • Pack Office (2010, 2016, Office 365),
  • Remote Desktop, VNC,
  • Cisco VPN,
  • Ethernet networks and TCP-IP protocol,
  • Microsoft / Active Directory Domains,
  • Administration VOIP (Avaya),
  • Backup tools (Backup Exec, Veeam).
  • Mobile telephony (iOS),
  • B permit

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