Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, spine surgery, and reconstructive and general surgery.
Integra's orthopedic products include devices and implants for spine, foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair, tissue reconstruction and wound repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,500 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."
This position requires you to supervisor and manage a customer service team to ensure that they provide the best overall customer service to all Integra LifeSciences customers both internal and external, while following all corporate customer service Standard Operating Procedures. This position is expected to support all company initiatives including our core values. This position is also responsible for supervison and maintaining service levels and evaluating and leading process improvements by analyzing, identifying and implementing process optimization and standardization and cost savings initiatives.
Under direct supervision of the Customer Service Manager
Customer Service Representatives
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for the training, coaching and development of the team and providing feedback as needed. Manage the day to day operations to ensure all service levels and customer needs are met. In addition to the managerial responsibilities this supervisor will be responsible for evaluation opportunities to improve process and execute upon approval.
The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
Ability to utilize a computer, telephone, fax and copy machine as well as other general office equipment. Strong computer skills are required.
The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills require of position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
While undertaking the essential duties and responsibilities of the position, the employee must repeatedly sit, listen, speak, type and move throughout the facility. Must be capable of using a keyboard for computer purposes.