Integra LifeSciences

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Field Engineer II

Field Engineer II

Vacancy ID 
2017-23384
Location 
US-MA-Billerica
Position Type 
Regular Full-Time
Category 
Repair and Service

More information about this job

Overview

 

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

 

Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra’s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery.  In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.

 

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,300 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."



Responsibilities

To perform this position the Field Engineer II is responsible for:

 

  • Fielding technical service phone calls/emails and issue Return Authorizations for repair products.
  • Maintain customer information databases as required.
  • Clear and concise communication via phone or email with customers/reps/internal contacts.
  • Works with Integra personnel to improve processes, work environment and standards and/or work instructions.
  • Train or troubleshoot issues on Integra products or new products.
  • Occasional travel to perform installation or onsite troubleshooting of Integra products.
  • 24 hour after hour Technical service when scheduled. 

Qualifications

  • BS in Software Engineering or other technical degree or equivalent experience.
  • Experience with medical devices and support desired.
  • 2+ years’ experience in product or technical support
  • Strong customer services experience
  • Strong communication/written skills
  • Customer oriented and previous experience in a role requiring significant multi-tasking
  • Microsoft Office (Excel, Word, Power point), Oracle knowledge is desired

 

 

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