Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.
Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra’s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,300 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."
This position is responsible for placing outbound and accepting inbound calls from Customers for the purpose of collecting outstanding accounts receivable balances. The candidate must build Customer relationships in order to effectively identify and take appropriate action to assist accounts with resolving all issues preventing timely payment of invoices. Each Customer contact attempt must be clearly and concisely documented, with all appropriate data fields, in the Oracle AR System. The candidate will be responsible for identifying and submitting disputed transactions to an assigned Analyst for research and resolution. In addition to daily Collection duties, the candidate is also responsible for monitoring an assigned credit hold queue, where they will be responsible for releasing orders or obtaining approvals to release orders.
-Contact Customers in an assigned portfolio to ensure timely payment of current receivables and collect past due balances.
-Work with delinquent Customers to bring their accounts current in the shortest period of time possible.
-Investigate issues related to delayed collections, immediately escalating pertinent facts and data to the reconciliation Analyst team for research
-Maintain accurate and timely data and back up information on collection activity for management's evaluation of aged accounts.
-Establish and maintain effective partnering relationships with internal and external departments to ensure timely resolution of customer issues
-Coordinate account escalation process for delinquent accounts, in conjunction with credit department and supervisory staff.
-Meet or exceed production goals (including but not limited to call attempts, connections and collections targets) on a daily, weekly and/or monthly basis.
-Manage large portfolio of accounts and ensure customer contact on a regular basis.
-Perform general collections duties.
-High School Diploma or equivalent required
-1-3 years Business to Business Collections experience
-Detail oriented, efficient, ability to multi-task with problem solving, analytical and mathematical skills
-Excellent customer relations, verbal and written communication skills
-Positive attitude, goal oriented and self-motivated with the ability to work with some supervision
-Dependable, flexible and the ability to work in a fast paced, changing environment
-Proficient in Microsoft Outlook and Excel
-PC literate with the ability to quickly learn new software and system platforms
-Understanding of ERP systems with Oracle R12 software experience desired but not required